Cita APA (7a ed.)

Marvin, B. (1992). Restaurant basics: Why guests don't come back ... and what you can do about it. John Wiley.

Cita Chicago Style (17a ed.)

Marvin, Bill. Restaurant Basics: Why Guests Don't Come Back ... and What You Can Do About It. Nueva York: John Wiley, 1992.

Cita MLA (8a ed.)

Marvin, Bill. Restaurant Basics: Why Guests Don't Come Back ... and What You Can Do About It. John Wiley, 1992.