Cita APA (7a ed.)

(2006). Calculating & Reporting Customer Profitability: North Shore Credit Union Case Study. American Productivity & Quality Center (APQC).

Cita Chicago Style (17a ed.)

Calculating & Reporting Customer Profitability: North Shore Credit Union Case Study. American Productivity & Quality Center (APQC), 2006.

Cita MLA (8a ed.)

Calculating & Reporting Customer Profitability: North Shore Credit Union Case Study. American Productivity & Quality Center (APQC), 2006.