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|a ZQP
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|d U@S
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|a spa
|h fre
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|a U@SA
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|a HD9980.5
|b .H618 1991
|
| 100 |
1 |
|
|a Horovitz, Jacques,
|d 1947-
|
| 240 |
1 |
0 |
|a Qualite de service.
|l Español
|
| 245 |
1 |
3 |
|a La calidad del servicio /
|c Jacques Horovitz ; prefacio de Gilbert Trigano.
|
| 246 |
1 |
4 |
|a Calidad del servicio :
|b a la conquista del cliente.
|
| 260 |
|
|
|a Madrid :
|b McGraw-Hill,
|c c1991.
|
| 300 |
|
|
|a xiii, 105 p. :
|b ill. ;
|c 22 cm.
|
| 440 |
0 |
|
|a Serie McGraw-Hill de management
|
| 500 |
|
|
|a Traducido de la primera edición en francés de: La qualite de service.
|
| 504 |
|
|
|a Bibliography : p. 104-105.
|
| 650 |
|
0 |
|a Customer services
|
| 650 |
|
0 |
|a Service industries
|x Quality control.
|