Cita APA (7a ed.)

Madison, D. (2005). Process mapping, process improvement, and process management: A practical guide for enhancing work and information flow. Paton Professional.

Cita Chicago Style (17a ed.)

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Chico: Paton Professional, 2005.

Cita MLA (8a ed.)

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Paton Professional, 2005.