Cita APA (7a ed.)

(2005). Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. Marketline.

Cita Chicago Style (17a ed.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. Marketline, 2005.

Cita MLA (8a ed.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. Marketline, 2005.