Cita APA (7a ed.)

(2004). Scottish Power Case Study: Utilizing the 6-Sigma Process within Utilities Customer Services. Marketline.

Cita Chicago Style (17a ed.)

Scottish Power Case Study: Utilizing the 6-Sigma Process Within Utilities Customer Services. Marketline, 2004.

Cita MLA (8a ed.)

Scottish Power Case Study: Utilizing the 6-Sigma Process Within Utilities Customer Services. Marketline, 2004.