Hopper, D., & Chapman, C. (1997). Achieving Business Excellence Quality & Performance Improvement. Thorogood Publishing Ltd.
Cita Chicago Style (17a ed.)Hopper, Dennis, y Colin Chapman. Achieving Business Excellence Quality & Performance Improvement. Thorogood Publishing Ltd, 1997.
Cita MLA (8a ed.)Hopper, Dennis, y Colin Chapman. Achieving Business Excellence Quality & Performance Improvement. Thorogood Publishing Ltd, 1997.
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