Cita APA (7a ed.)

(2007). Next Generation Call Center: NetBank. American Productivity & Quality Center (APQC).

Cita Chicago Style (17a ed.)

Next Generation Call Center: NetBank. American Productivity & Quality Center (APQC), 2007.

Cita MLA (8a ed.)

Next Generation Call Center: NetBank. American Productivity & Quality Center (APQC), 2007.

Precaución: Estas citas no son 100% exactas.