Evenson, R. (2007). Award-Winning Customer Service. Amacom.
Cita Chicago Style (17a ed.)Evenson, Renee. Award-Winning Customer Service. Amacom, 2007.
Cita MLA (8a ed.)Evenson, Renee. Award-Winning Customer Service. Amacom, 2007.
Precaución: Estas citas no son 100% exactas.