Cita APA (7a ed.)

European Society for Organisational Excellence. (2003). Total quality management & business excellence. Routledge.

Cita Chicago Style (17a ed.)

European Society for Organisational Excellence. Total Quality Management & Business Excellence. Oxfordshire: Routledge, 2003.

Cita MLA (8a ed.)

European Society for Organisational Excellence. Total Quality Management & Business Excellence. Routledge, 2003.