Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis

Abstract: The World Health Organization recognizes that patients’ opinions are related to their participation in health care. Objective: to analyze the main assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization. Method: A systematic review of t...

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Autor principal: Sandivares , Flavio
Formato: Artículo revista
Lenguaje:Español
Publicado: Sanatorio Allende. Departamento de enfermería 2019
Materias:
satisfaction
patient
Nursing
meta analysis
satisfacción
paciente
enfermería
meta análisis
satisfação
Enfermagem
meta-análise
Acceso en línea:https://revistas.unc.edu.ar/index.php/notasenf/article/view/26318
Aporte de:
Notas de Enfermería de Universidad Nacional de Córdoba
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record_format ojs
institution Universidad Nacional de Córdoba
institution_str I-10
repository_str R-322
container_title_str Notas de Enfermería
language Español
format Artículo revista
topic satisfaction
patient
Nursing
meta analysis
satisfacción
paciente
enfermería
meta análisis
satisfação
paciente
Enfermagem
meta-análise
spellingShingle satisfaction
patient
Nursing
meta analysis
satisfacción
paciente
enfermería
meta análisis
satisfação
paciente
Enfermagem
meta-análise
Sandivares , Flavio
Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis
topic_facet satisfaction
patient
Nursing
meta analysis
satisfacción
paciente
enfermería
meta análisis
satisfação
paciente
Enfermagem
meta-análise
author Sandivares , Flavio
author_facet Sandivares , Flavio
author_sort Sandivares , Flavio
title Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis
title_short Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis
title_full Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis
title_fullStr Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis
title_full_unstemmed Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis
title_sort assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis
description Abstract: The World Health Organization recognizes that patients’ opinions are related to their participation in health care. Objective: to analyze the main assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization. Method: A systematic review of the scientific literature was carried out to develop a critical and reflective analysis of the content of original and review articles, based on the question: What are the main assessments of patient satisfaction regarding the care provided by Nursing staff during hospitalization? A search was conducted in the main databases: PUBMED, CUIDEN, LILACS, SCIELO and Science Direct. The keywords defined were according to the thesaurus of descriptors in Health Sciences (DeCS) and(MeSH), in Spanish, Portuguese and English: satisfaction; patient; Nursing; attention quality. Inclusion criteria: articles published between 2010 and 2018, with free access and full text. AND, OR and NOT were used to combine the search terms. The assessment of methodological quality was carried out throughthe Critical Appraise Skills Program. Results: 1000 articles were identified that responded specifically to the search descriptors, filters and predetermined criteria were used resulting in 215 investigations, after the critical methodological analysis 22 were left; covering 4500 patients. The main instrument used was PSI (Patient Satisfaction Instrument) adding the Likert scale. The most mentioned dimensions are professional, educational and trustworthy technical domains. The positive results indicate the active presence of nursing as more satisfying, followed by technical skills and emotional, spiritual and safety support.The negative aspects were the poor information provided and fear of in the administration of anesthesia. Conclusions: timely information, active presence, empathy, respect and reliability are considered highly satisfactory for the patient. The adaptation of the PSI to each institution that uses it is recommended, inaddition to taking into account that satisfaction studies should be evaluated with open questions.
publisher Sanatorio Allende. Departamento de enfermería
publishDate 2019
url https://revistas.unc.edu.ar/index.php/notasenf/article/view/26318
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spelling I10-R322-article-263182020-09-03T16:19:17Z Assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization: meta-analysis Valoración de la satisfacción de pacientes sobre el cuidado que brinda Enfermería durante la hospitalización: meta análisis. Avaliações da satisfação do paciente em relação ao cuidado do pessoal de enfermagem na sua hospitalização: meta-análise Sandivares , Flavio satisfaction patient Nursing meta analysis satisfacción paciente enfermería meta análisis satisfação paciente Enfermagem meta-análise Abstract: The World Health Organization recognizes that patients’ opinions are related to their participation in health care. Objective: to analyze the main assessments of patient satisfaction regarding the care provided by nursing staff during their hospitalization. Method: A systematic review of the scientific literature was carried out to develop a critical and reflective analysis of the content of original and review articles, based on the question: What are the main assessments of patient satisfaction regarding the care provided by Nursing staff during hospitalization? A search was conducted in the main databases: PUBMED, CUIDEN, LILACS, SCIELO and Science Direct. The keywords defined were according to the thesaurus of descriptors in Health Sciences (DeCS) and(MeSH), in Spanish, Portuguese and English: satisfaction; patient; Nursing; attention quality. Inclusion criteria: articles published between 2010 and 2018, with free access and full text. AND, OR and NOT were used to combine the search terms. The assessment of methodological quality was carried out throughthe Critical Appraise Skills Program. Results: 1000 articles were identified that responded specifically to the search descriptors, filters and predetermined criteria were used resulting in 215 investigations, after the critical methodological analysis 22 were left; covering 4500 patients. The main instrument used was PSI (Patient Satisfaction Instrument) adding the Likert scale. The most mentioned dimensions are professional, educational and trustworthy technical domains. The positive results indicate the active presence of nursing as more satisfying, followed by technical skills and emotional, spiritual and safety support.The negative aspects were the poor information provided and fear of in the administration of anesthesia. Conclusions: timely information, active presence, empathy, respect and reliability are considered highly satisfactory for the patient. The adaptation of the PSI to each institution that uses it is recommended, inaddition to taking into account that satisfaction studies should be evaluated with open questions. La Organización Mundial de la Salud reconoce que la opinión del usuario está relacionada con el principio de participación del mismo en la atención de salud. Objetivo: analizar las principales valoraciones sobre la satisfacción de los pacientes con respecto al cuidado que brinda el personal de enfermería durante su internación. Método: se realizó una revisión sistemática de la literatura científica para desarrollar un análisis crítico y reflexivo del contenido de artículos originales y de revisión, a partir de la pregunta ¿Cuáles son las principales valoraciones sobre la satisfacción de los pacientes con respecto al cuidado que brinda el personal de enfermería durante su internación? Se realizó una búsqueda en las principales bases de datos: PUBMED, CUIDEN, LILACS, SCIELO y Science Direct. Las palabras clave delimitadas fueron de acuerdo al tesauro de descriptores en Ciencias de la Salud (DeCS) y (MeSH), en español, portugués e inglés: satisfacción; paciente; enfermería; calidad de atención. Los criterios de inclusión: artículos publicados entre 2010 al 2018, de acceso libre y texto completo. Se utilizaron AND, OR y NOT, para combinar los términos de búsqueda. La valoración de la calidad metodológica se realizó mediante el Critical Appraisae Skills Programme. Resultados: Se identificaron 1000 artículos que respondían específicamente a los descriptores de búsqueda, se utilizaronfiltros y criterios predeterminados dando como resultado 215 investigaciones, después del análisis crítico metodológico quedaron 22; abarcando 4500 pacientes. El principal instrumento utilizado fue ISP (Instrumento de Satisfacción de paciente) añadiendo la escala de Likert. Las dimensiones más  mencionadas son dominios técnicos profesionales, educativos y de confianza. Los hallazgos positivos señalan la presencia activa de enfermería como de mayor satisfacción, seguida de las habilidades técnicas y el apoyo emocional, espiritual y de seguridad. Los aspectos negativos fueron la información deficiente que se les brinda y el miedo en la administración de anestesia. Conclusiones: la información oportuna, la presencia activa, la empatía, el respeto, la confiabilidad, forman parte de lo que el paciente refiere como de gran satisfacción. Se recomienda la adaptación del ISP a cada institución que lo utilice y considerar que los estudios de satisfacción deban ser valorados con preguntas abiertas. Resumo: A Organização Mundial da Saúde reconhece que as opiniões dos pacientes estão relacionadas à sua participação nos cuidados de saúde. Objetivo: analisar as principais avaliações de satisfação do paciente em relação aos cuidados prestados pela equipe de enfermagem durante a internação. Método: Foi realizada uma revisão sistemática da literatura científica para desenvolver uma análise crítica e reflexiva do conteúdo dos artigos originais e de revisão, com base na pergunta: Quais são as principais avaliações da satisfação do paciente em relação aos cuidados prestados pela equipe de Enfermagem durante a internação ? Foi realizada uma busca nas principais bases de dados: PUBMED, CUIDEN, LILACS, SCIELO e Science Direct. As palavras-chave definidas foram deacordo com o tesauro dos descritores em Ciências da Saúde (DeCS) e (MeSH), em espanhol, português e inglês: satisfação; paciente; Enfermagem; qualidade de atenção. Critérios de inclusão: artigos publicados entre 2010 e 2018, com acesso gratuito e texto completo. AND, OR e NOT foram usados para combinar os termos da pesquisa. A avaliação da qualidade metodológica foi realizada por meio do Programa de Habilidades de Avaliação Crítica. Resultados: foram identificados 1000 artigos que responderam especificamente aos descritores de busca, filtros e critérios prédeterminados, resultando em 215 investigações, após a análise metodológica crítica 22; cobrindo 4500 pacientes. O principal instrumento utilizado foi o PSI (Patient Satisfaction Instrument), acrescentando a escala Likert. As dimensões mais mencionadas são domínios profissionais, educacionais e técnicos confiáveis. Os resultados positivos indicam a presença ativa da enfermagem como mais satisfatória, seguida de habilidades técnicas e apoio emocional, espiritual e de segurança. Os aspectos negativos foram a falta de informação fornecida e o medo na administração da anestesia. Conclusões: informações oportunas, presença ativa, empatia, respeito e confiabilidade são consideradas altamente satisfatórias para o paciente. Recomenda-se a adaptação do PSI a cada instituição que o utiliza, além de levar em consideraçãoque os estudos de satisfação devem ser avaliados com perguntas abertas. Sanatorio Allende. Departamento de enfermería 2019-11-08 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/notasenf/article/view/26318 10.59843/2618-3692.v19.n34.26318 Notas de Enfermería; Vol. 19 Núm. 34 (2019): Noviembre; 5-13 2618-3692 1668-8821 10.59843/2618-3692.v19.n34 spa https://revistas.unc.edu.ar/index.php/notasenf/article/view/26318/28117 Derechos de autor 2019 Sanatorio Allende https://creativecommons.org/licenses/by-nc/4.0

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