The ideal transformations and the real transformations: using value-focused thinking to assist soft systems methodology transformations selection

Soft Systems Methodology (SSM) is one of the best known and most effective Problem Structuring Methods (PSM) for tackling problematic situations. When making interventions using the SSM and with the participation of stakeholders, undesirable states show up that demand transformations to turn into mo...

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Autores principales: Françozo, Rafael Verão, Belderrain, Mischel Carmen N., Paucar-Caceres, Alberto
Formato: Artículo revista
Lenguaje:Español
Publicado: Escuela de Perfeccionamiento en Investigación Operativa 2020
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Acceso en línea:https://revistas.unc.edu.ar/index.php/epio/article/view/28806
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Sumario:Soft Systems Methodology (SSM) is one of the best known and most effective Problem Structuring Methods (PSM) for tackling problematic situations. When making interventions using the SSM and with the participation of stakeholders, undesirable states show up that demand transformations to turn into more desirable states. However, too many transformations can be identified, which makes necessary to prioritize some of them. This paper explores how objectives based on stakeholder values can prioritize transformations in alignment with these objectives and thus guide the planning of actions in a problematic situation. For this purpose, Value-Focused Thinking (VFT), an approach designed to obtain and structure value-based objectives, was used as an additional step to SSM. The resulting multi-methodology is applied to a Brazilian educational planning process focused on structuring and defining policies and practices for the inclusion of students with Specific Educational Needs (SEN). The application of multi-methodology has resulted in over 40 transformations as identified by the SSM, of which only 12 were consistent with the stated objectives. The results suggest that it is possible to save time and effort in the planning process and generate more efficient systemic plans.