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|a 56436837
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|a 1574443569 (alk. paper)
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|a DLC
|c DLC
|d BAKER
|d UKM
|d BTCTA
|d YDXCP
|d OCLCG
|d U@S
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|a pcc
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|b .W442 2004
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0 |
0 |
|a 658.8/12
|2 22
|
| 100 |
1 |
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|a Johnson, William C.
|q (William Charles),
|d 1954-
|
| 245 |
1 |
0 |
|a Superior customer value in the new economy :
|b concepts and cases /
|c William C. Johnson and Art Weinstein.
|
| 250 |
|
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|a 2nd ed.
|
| 260 |
|
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|a Boca Raton, FL :
|b CRC Press,
|c 2004.
|
| 300 |
|
|
|a xix, 434 p. :
|b ill. ;
|c 25 cm.
|
| 500 |
|
|
|a Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 700 |
1 |
|
|a Weinstein, Art.
|
| 700 |
1 |
|
|a Weinstein, Art.
|t Designing and delivering superior customer value.
|
| 856 |
4 |
2 |
|3 Publisher description
|u http://www.loc.gov/catdir/enhancements/fy0646/2004041820-d.html
|