Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina
Introduction: Health policies aimed at improving public health have often focused exclusively on access to basic health services, sometimes at the expense of the quality of care. Assessing care quality in liver transplantation is essential to control and meet healthcare needs. The objective of this...
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| Formato: | Artículo revista |
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Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC
2024
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| Acceso en línea: | https://revistas.unc.edu.ar/index.php/RSD/article/view/44354 |
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I10-R360-article-44354 |
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Universidad Nacional de Córdoba |
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Revista de Salud Pública |
| language |
Español |
| format |
Artículo revista |
| topic |
healthcare quality indicators healthcare quality liver transplant indicadores de calidad de la atención de salud calidad de la atención de salud trasplante de hígado |
| spellingShingle |
healthcare quality indicators healthcare quality liver transplant indicadores de calidad de la atención de salud calidad de la atención de salud trasplante de hígado Gasque, Rodrigo Antonio Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Loures Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina |
| topic_facet |
healthcare quality indicators healthcare quality liver transplant indicadores de calidad de la atención de salud calidad de la atención de salud trasplante de hígado |
| author |
Gasque, Rodrigo Antonio Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Loures Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan |
| author_facet |
Gasque, Rodrigo Antonio Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Loures Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan |
| author_sort |
Gasque, Rodrigo Antonio |
| title |
Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina |
| title_short |
Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina |
| title_full |
Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina |
| title_fullStr |
Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina |
| title_full_unstemmed |
Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina |
| title_sort |
quality of care in liver transplantation: experience from a high-volume public center in argentina |
| description |
Introduction: Health policies aimed at improving public health have often focused exclusively on access to basic health services, sometimes at the expense of the quality of care. Assessing care quality in liver transplantation is essential to control and meet healthcare needs. The objective of this study is to examine patient satisfaction regarding care during post-liver transplant hospitalization phase.
Methodology: We conducted a prospective, descriptive, and observational study using a questionnaire to assess satisfaction of liver transplant patients. An individual, anonymous, semi-structured, and self-administered survey was employed, evaluating patient satisfaction across five areas: staff care, hospital organization, inpatient facilities, quality of services provided, and respect for privacy, confidentiality, and care continuity. The survey included affirmative statements with Likert-type responses.
Results: We analyzed 79 responses from 86 transplanted patients (response rate: 91.86%). Just over half of the sample were men (45; 56.96%), with an average age of 48.61 ± 11.61 years (range: 24-69). A total of 81.01% received care quality exceeding their expectations. Moreover, 72.15% reported better health than upon hospital admission, and nearly all participants (98.74%, 78) reported satisfaction with the care received during this period.
Conclusion: Our findings indicate a high level of satisfaction regarding care received post-liver transplantation. |
| publisher |
Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC |
| publishDate |
2024 |
| url |
https://revistas.unc.edu.ar/index.php/RSD/article/view/44354 |
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I10-R360-article-443542025-04-03T12:09:06Z Quality of Care in Liver Transplantation: Experience from a High-Volume Public Center in Argentina Calidad de atención en trasplante hepático: experiencia de un centro público de alto volumen de Argentina Qualidade da assistência em transplante hepático: experiência de um centro público de grande volume na Argentina Gasque, Rodrigo Antonio Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Lourdes Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan Cervantes, José Gabriel Mollard, Loures Chahdi Beltrame, Magalí Lenz Virreira, Marcelo Enrique Quiñonez, Emilio Gastón Mattera, Francisco Juan healthcare quality indicators healthcare quality liver transplant indicadores de calidad de la atención de salud calidad de la atención de salud trasplante de hígado Introduction: Health policies aimed at improving public health have often focused exclusively on access to basic health services, sometimes at the expense of the quality of care. Assessing care quality in liver transplantation is essential to control and meet healthcare needs. The objective of this study is to examine patient satisfaction regarding care during post-liver transplant hospitalization phase. Methodology: We conducted a prospective, descriptive, and observational study using a questionnaire to assess satisfaction of liver transplant patients. An individual, anonymous, semi-structured, and self-administered survey was employed, evaluating patient satisfaction across five areas: staff care, hospital organization, inpatient facilities, quality of services provided, and respect for privacy, confidentiality, and care continuity. The survey included affirmative statements with Likert-type responses. Results: We analyzed 79 responses from 86 transplanted patients (response rate: 91.86%). Just over half of the sample were men (45; 56.96%), with an average age of 48.61 ± 11.61 years (range: 24-69). A total of 81.01% received care quality exceeding their expectations. Moreover, 72.15% reported better health than upon hospital admission, and nearly all participants (98.74%, 78) reported satisfaction with the care received during this period. Conclusion: Our findings indicate a high level of satisfaction regarding care received post-liver transplantation. Introducción: Las políticas sanitarias para mejorar la salud de la población a menudo se han centrado exclusivamente en el acceso a los servicios sanitarios básicos, en detrimento de la calidad de atención. La evaluación de la calidad de atención en trasplante hepático es esencial para el control y satisfacción de las necesidades sanitarias. El objetivo del trabajo es conocer y explorar la satisfacción del paciente con respecto a su atención durante la fase de hospitalización posterior al trasplante de hígado. Metodología: Realizamos un estudio prospectivo, descriptivo y observacional, utilizando un cuestionario para explorar la satisfacción de pacientes trasplantados de hígado. Se utilizó una encuesta individual, anónima, semiestructurada y autoadministrada. La encuesta evaluó la satisfacción del paciente en 5 áreas: atención del personal, organización hospitalaria, instalaciones del internado, calidad de los servicios brindados y respeto a la privacidad, confidencialidad y transferencia de cuidados. El instrumento de evaluación incluyó enunciados afirmativos con respuesta tipo likert. Resultados: Analizamos 79 respuestas entre 86 pacientes trasplantados (tasa de respuesta 91,86%). Poco más de la mitad de la muestra eran hombres (45; 56,96%). La edad promedio fue de 48,61 ± 11,61 años (rango 24-69). El 81,01% recibió una calidad de atención mejor de lo que esperaba. El 72,15% refirió encontrarse en mejor estado de salud que al ingreso hospitalario. Casi la totalidad de la muestra (98,74%, 78) refirió estar satisfecha con la atención recibida durante este período. Conclusión: Nuestros hallazgos informaron un alto nivel de satisfacción con la atención recibida posterior al trasplante hepático. Introdução: As políticas de saúde para melhorar a saúde da população focaram, frequentemente, exclusivamente no acesso aos serviços básicos de saúde, em detrimento da qualidade dos cuidados. A avaliação da qualidade da assistência no transplante hepático é essencial para o controle e satisfação das necessidades de saúde. O objetivo do trabalho é conhecer e explorar a satisfação do paciente quanto ao seu atendimento durante a fase de internação após o transplante de fígado. Metodologia: Realizamos um estudo prospectivo, descritivo e observacional, utilizando um questionário para explorar a satisfação dos pacientes transplantados de fígado. Foi utilizada uma pesquisa individual, anônima, semiestruturada e autoaplicável. A pesquisa avaliou a satisfação do paciente em 5 áreas: atendimento da equipe, organização hospitalar, internato, qualidade dos serviços prestados e respeito à privacidade, confidencialidade e transferência de atendimento. O instrumento de avaliação incluiu afirmações afirmativas com resposta do tipo Likert. Resultados: Foram analisadas 79 respostas entre 86 pacientes transplantados (taxa de resposta de 91,86%). Pouco mais da metade da amostra eram homens (45; 56,96%). A idade média foi de 48,61 ± 11,61 anos (variação de 24 a 69). 81,01% receberam atendimento de melhor qualidade do que esperavam. 72,15% relataram estar em melhor estado de saúde do que quando foram internados no hospital. Quase a totalidade da amostra (98,74%, 78) relatou estar satisfeita com o atendimento recebido nesse período. Conclusão: Nossa pesquisa evidenciou um alto nível de satisfação com o atendimento recebido após o transplante de fígado. Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC 2024-12-27 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/html https://revistas.unc.edu.ar/index.php/RSD/article/view/44354 10.31052/1853.1180.v30.n2.44354 Revista de Salud Pública; Vol. 30 Núm. 2 (2024): Revista de Salud Pública 1852-9429 1853-1180 10.31052/1853.1180.v30.n2 spa https://revistas.unc.edu.ar/index.php/RSD/article/view/44354/48252 https://revistas.unc.edu.ar/index.php/RSD/article/view/44354/47802 Derechos de autor 2024 Universidad Nacional de Córdoba https://creativecommons.org/licenses/by-nc/4.0 |