Big Data Technology for monitoring ICT service data

Data analysis has become an important source of knowledge for organizations. An adequate treatment allows to obtain valuable information. Its massive processing is possible from Big Data technologies. The work is based on the use of an open source platform for the processing of files generated by th...

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Detalles Bibliográficos
Autores principales: Caiafa, Marcelo Dante, Aurelio, Ariel, Busto, Adrian Marcelo
Formato: Objeto de conferencia
Lenguaje:Inglés
Publicado: 2021
Materias:
Ciencias Informáticas
Big Data
ICT
CDR
ELK
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/125160
Aporte de:
SEDICI (UNLP) de Universidad Nacional de La Plata
id I19-R120-10915-125160
record_format dspace
institution Universidad Nacional de La Plata
institution_str I-19
repository_str R-120
collection SEDICI (UNLP)
language Inglés
topic Ciencias Informáticas
Big Data
ICT
CDR
ELK
spellingShingle Ciencias Informáticas
Big Data
ICT
CDR
ELK
Caiafa, Marcelo Dante
Aurelio, Ariel
Busto, Adrian Marcelo
Big Data Technology for monitoring ICT service data
topic_facet Ciencias Informáticas
Big Data
ICT
CDR
ELK
description Data analysis has become an important source of knowledge for organizations. An adequate treatment allows to obtain valuable information. Its massive processing is possible from Big Data technologies. The work is based on the use of an open source platform for the processing of files generated by the communication systems of a mass service institution with three hundred branches that serves more than two million customers. The research addresses the need to consolidate results that add value to decision-making and improve the operational efficiency of information and communication technology (ICT) services. The objective is the development of a control panel based on measurement of key indicators. It will allow the monitoring of its operating costs and the level of quality of customer care. For this, the ELK (Elasticsearch-Logst ash-Kibana) set is used, fed with the call detail records known as CDR (Call Detail Records).
format Objeto de conferencia
Objeto de conferencia
author Caiafa, Marcelo Dante
Aurelio, Ariel
Busto, Adrian Marcelo
author_facet Caiafa, Marcelo Dante
Aurelio, Ariel
Busto, Adrian Marcelo
author_sort Caiafa, Marcelo Dante
title Big Data Technology for monitoring ICT service data
title_short Big Data Technology for monitoring ICT service data
title_full Big Data Technology for monitoring ICT service data
title_fullStr Big Data Technology for monitoring ICT service data
title_full_unstemmed Big Data Technology for monitoring ICT service data
title_sort big data technology for monitoring ict service data
publishDate 2021
url http://sedici.unlp.edu.ar/handle/10915/125160
work_keys_str_mv AT caiafamarcelodante bigdatatechnologyformonitoringictservicedata
AT aurelioariel bigdatatechnologyformonitoringictservicedata
AT bustoadrianmarcelo bigdatatechnologyformonitoringictservicedata
bdutipo_str Repositorios
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