Quality control and continuous improvement in a passenger transport company

From the implementation in the companies of the methodology of continuous improvement of processes, as  an essential part of a quality - based management, various analyses and studies are carried out based on statistics in order to determine the variability of a given proc...

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Autor principal: Chahin, Tomás
Formato: Artículo publishedVersion
Lenguaje:Español
Publicado: CIMBAGE - IADCOM - Facultad de Ciencias Económicas - Universidad de Buenos Aires 2018
Materias:
control de la calidad
mejora continua
control estadístico de procesos
quality control
continuous improvement
statistical process control
Acceso en línea:https://ojs.economicas.uba.ar/CIMBAGE/article/view/1213
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=cimbage&d=1213_oai
Aporte de:
Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires
id I28-R145-1213_oai
record_format dspace
spelling I28-R145-1213_oai2025-02-11 Chahin, Tomás 2018-11-21 From the implementation in the companies of the methodology of continuous improvement of processes, as  an essential part of a quality - based management, various analyses and studies are carried out based on statistics in order to determine the variability of a given process. This is possible through what we call statistical process control, as a fundamental tool of the necessary quality control in all production process, whether industrial or service provision. In this paper, the continuous improvement of one of the core processes of a passenger transport company is developed, implementing its methodology and applying concepts of statistical process control. In this way it will be demonstrated through the various tools of continuous improvement how it is possible to find the required improvements achieving the fulfillment of a large part of the proposed objectives. A partir de la implementación en las empresas de la metodología de mejora continua de procesos, como parte fundamental de una gestión basada en la calidad, se realizan diversos análisis y estudios apoyados en la estadística a efectos de determinar la variabilidad de un proceso determinado. Esto es posible a través de lo que denominamos Control Estadístico de Procesos, como herramienta fundamental del control de calidad necesario en todo proceso productivo, ya sea industrial o de prestación de servicios. En el presente trabajo se desarrolla la mejora continua de uno de los procesos centrales de una empresa de transporte de pasajeros, implementando su metodología y aplicando conceptos de control estadístico de procesos. De esta manera se irá demostrando a través de las diversas herramientas de la mejora continua cómo es posible encontrar las mejoras requeridas logrando el cumplimiento de gran parte de los objetivos propuestos. application/pdf https://ojs.economicas.uba.ar/CIMBAGE/article/view/1213 spa CIMBAGE - IADCOM - Facultad de Ciencias Económicas - Universidad de Buenos Aires https://ojs.economicas.uba.ar/CIMBAGE/article/view/1213/1841 Cuadernos del CIMBAGE; Vol. 2 No. 20 (2018): Cuadernos del CIMBAGE; 1-25 Cuadernos del CIMBAGE; Vol. 2 Núm. 20 (2018): Cuadernos del CIMBAGE; 1-25 1669-1830 1666-5112 control de la calidad mejora continua control estadístico de procesos quality control continuous improvement statistical process control Quality control and continuous improvement in a passenger transport company Control de la calidad y mejora continua en una empresa de transporte de pasajeros info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=cimbage&d=1213_oai
institution Universidad de Buenos Aires
institution_str I-28
repository_str R-145
collection Repositorio Digital de la Universidad de Buenos Aires (UBA)
language Español
orig_language_str_mv spa
topic control de la calidad
mejora continua
control estadístico de procesos
quality control
continuous improvement
statistical process control
spellingShingle control de la calidad
mejora continua
control estadístico de procesos
quality control
continuous improvement
statistical process control
Chahin, Tomás
Quality control and continuous improvement in a passenger transport company
topic_facet control de la calidad
mejora continua
control estadístico de procesos
quality control
continuous improvement
statistical process control
description From the implementation in the companies of the methodology of continuous improvement of processes, as  an essential part of a quality - based management, various analyses and studies are carried out based on statistics in order to determine the variability of a given process. This is possible through what we call statistical process control, as a fundamental tool of the necessary quality control in all production process, whether industrial or service provision. In this paper, the continuous improvement of one of the core processes of a passenger transport company is developed, implementing its methodology and applying concepts of statistical process control. In this way it will be demonstrated through the various tools of continuous improvement how it is possible to find the required improvements achieving the fulfillment of a large part of the proposed objectives.
format Artículo
publishedVersion
author Chahin, Tomás
author_facet Chahin, Tomás
author_sort Chahin, Tomás
title Quality control and continuous improvement in a passenger transport company
title_short Quality control and continuous improvement in a passenger transport company
title_full Quality control and continuous improvement in a passenger transport company
title_fullStr Quality control and continuous improvement in a passenger transport company
title_full_unstemmed Quality control and continuous improvement in a passenger transport company
title_sort quality control and continuous improvement in a passenger transport company
publisher CIMBAGE - IADCOM - Facultad de Ciencias Económicas - Universidad de Buenos Aires
publishDate 2018
url https://ojs.economicas.uba.ar/CIMBAGE/article/view/1213
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=cimbage&d=1213_oai
work_keys_str_mv AT chahintomas qualitycontrolandcontinuousimprovementinapassengertransportcompany
AT chahintomas controldelacalidadymejoracontinuaenunaempresadetransportedepasajeros
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